About Us/Policy

My Sneaker Palace is dedicated to serving your sneaker needs. Our strict online business allows us to focus on completing orders on time and correctly, ensuring that the customer is satisfied with their products.

My Sneaker Palace will accept returns and exchanges if the following conditions are upheld. The customer has 7 days from Delivered Date to return or exchange products or the sale is final (All Adidas YEEZY Products Are Final Sale No Exchanges or Returns). The sneakers must be new and in the box. The sneaker cannot have been worn for any amount of time. . Any situations outside these parameters will unfortunately be denied return or exchange. The Customer is responsible for the return shipping label postage, also upon returning the item you will be credited only for the coast of the item.

. Once a Pre Order Has Been Placed The Order Can Not And Will Not Be Cancelled. Pre Ordered Items Are Also Excluded From Our Return Policy, THERE IS NO RETURNS ON PRE ORDERED ITEMS, Exchange ONLY!

. All Pre Orders Will Be Prepared The Weekend Of Release Date And Head The Road The Monday Of When USPS Resumes Work Schedule.

. Thank you for shopping with My Sneaker Palace.

. Please feel free to email us at: mysneakerpalace@gmail.com with any concerns, comments, or questions!